User Success Specialist French

Festanstellung, Vollzeit · Remote

Hey there!

We’re looking for an experienced User Success Specialist with excellent communication skills and a solution-oriented mindset. Your goal will be to accompany our users on their journey with YAZIO by helping them with any questions or problems they have along the way.
Let’s chart the next stage of YAZIO’s growth together and make YAZIO the most successful nutrition app worldwide!

This job is 100% remote and can be based in Germany, Italy, Spain, Portugal or the U.K.

Your Mission

Create the best possible YAZIO experience for our French and international users by resolving their questions and problems about the app and its features
Be the link between YAZIO and our users and provide individual and solution-oriented support in writing across all points of customer contact, e.g. support tickets or app store reviews
Help continuously improve the YAZIO app by learning about our users’ needs and communicating them to stakeholders in the company
Create and manage content for our Help Center
Inform other departments about possible app bugs and technical problems

Your Profile

Excellent written communication skills in French and English
Knowledge of another language (preferably Italian, Portuguese or Spanish) is a big plus
Proactive and solution-oriented mindset
You’re tech-savvy and know your way around a smartphone
Experience in a service-oriented position is a plus
Interest in fitness and nutrition is a plus
Available preferably 40 hours (per week)

Why us?

An exciting product with millions of users in over 150 countries, localized in 20 languages
A remote-first culture, working 100% from home with options to join a co-working space or to work from abroad for several weeks
An international team with English as our company language
Access to state-of-the-art technical equipment (laptop, external monitor, etc.)
30 days of paid vacation
High-impact work environment with short decision-making processes
A work culture characterized by focus and efficiency. We don’t work overtime and, on the rare occasions this is necessary, you can take the additional hours off at another time.
Yearly company retreat and additional team events online and offline

Sound like you?

Ready to take YAZIO to the next level together and help people all over the world lead healthier lives?
We look forward to receiving your application, including:

Your CV
A few lines or a short video explaining who you are and why you want to work at YAZIO
Feel free to share something that shows us a little more about your work (e.g., your … profile).

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About us

YAZIO was founded in 2014 and, with millions of users, YAZIO is one of the most successful nutrition apps in the world. YAZIO has a mission: To help as many people as possible live healthier lives through better nutrition. With users in more than 150 countries, we’re well on our way to accomplishing this goal. As a remote-first company, we promote a modern form of employment in which our team works together across several cities and countries.

Find out more about our team, our application process and open positions here: www.yazio.com/en/jobs

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DEINE BEWERBUNG

Wir freuen uns, dass du Lust hast gemeinsam mit uns Millionen von Menschen auf der ganzen Welt zu helfen ein gesünderes Leben zu führen. Bitte fülle das nachfolgende, kurze Formular aus. Solltest du Probleme beim Hochladen der Dateien haben, melde dich gerne bei uns unter jobs@yazio.com